Ultimate Fight Fitness

Privacy Notice

At Ultimate Fight Fitness, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect your data, as well as the choices available to you regarding its use.

If you have any questions about this Privacy Notice or would like to make a request concerning your personal information, please contact us at info@ultimatefightfitness.co.uk.

1. Use of Your Information

Ultimate Fight Fitness processes your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. We only collect and use information that is necessary for the purposes outlined in this Privacy Notice. We take appropriate technical and organisational measures to safeguard your personal information and reduce the risk of unauthorised access, disclosure, or misuse.

2. Your Consent

By purchasing a membership or completing a contact form on www.ultimatefightfitness.co.uk, you consent to Ultimate Fight Fitness collecting, storing, and processing the personal information you provide in line with this Privacy Notice.

If you are under the age of 16, we will only collect and process your information with the consent of a parent or legal guardian.

3. Personal Information We Collect

3.1 Data Processor Details

Personal information collected through our website is processed on our behalf by:

ClubWise Software Ltd
6 Tower Court, Horns Lane
Princes Risborough, Buckinghamshire HP27 0AJ
Company Number: 3843268

Your data is stored within the United Kingdom. Where necessary for software support, authorised employees of ClubWise Development India Pvt. Ltd, Office No.101, First Floor, Fourtune Arcade, Yeolekar Mala, College Road, Nashik 422005, Maharashtra, India, may access your information.

All data processors acting on our behalf are required to comply fully with UK GDPR requirements.

3.2 Why We Process Your Data

We collect your personal information primarily to provide the services included with your membership. This may include:

Contacting you regarding your membership.
Managing your club access.
Administering member reward schemes where applicable.
Resolving enquiries or issues and improving our services.
Meeting our legal and regulatory obligations.

Your personal information is only processed where permitted by law, and all employees and service providers are required to treat your information confidentially.

3.3 Marketing Communications

With your permission, we may send you promotional emails or SMS messages about products, services, offers, or events that may interest you. You may withdraw your consent or update your marketing preferences at any time by using the unsubscribe option provided in our communications or by emailing info@ultimatefightfitness.co.uk.

3.4 Information We Collect

When you become a member, we may collect the following information:

Full name
Postal address
Email address
Mobile telephone number
Gender
Date of birth
Attendance records
Marketing preferences
Bank or payment information for membership billing

We may also automatically collect limited technical information through our website as described in the Cookies section below.

3.5 Accessing or Updating Your Information

You have the right to request details of the personal information we hold about you and how it is being used. You may also ask us to correct inaccurate information or delete your personal data where it is no longer required to provide our services.

To make a request, please email us at info@ultimatefightfitness.co.uk, or write to: Ultimate Fight Fitness, Unit 7, Twyford Road, Bishop Stortford CM23 3LJ.

For security purposes, we may request proof of identity, such as a passport or driving licence, before processing your request.

3.6 Sharing Your Information

Your personal information may be shared within Ultimate Fight Fitness companies and with our appointed data processor (as described above) where necessary to provide our services. We will not disclose your personal information to other third parties without your consent unless required or permitted by law.

Any organisation processing your data on our behalf is contractually required to keep it secure, use it only for agreed purposes, and delete it when no longer required. We may also use anonymised or aggregated information that cannot identify individuals for business planning and marketing analysis.

3.7 Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve the user experience.

Our Use of Cookies: Ultimate Fight Fitness uses session cookies to maintain secure browsing sessions and provide features such as automatic time-outs. These cookies do not store personal or financial information.

Google Analytics: We may use Google Analytics to better understand how visitors use our website and to improve our online marketing activities. Further information about Google Analytics cookies can be found on Google's website.

3.8 Links to Other Websites

Our website may include links to external websites that are not controlled by Ultimate Fight Fitness. If you visit another website using one of these links, that website will have its own privacy policy, and we are not responsible for its content or data handling practices.

4. Data Retention

If you enquire about membership and consent to being contacted, we will retain your information for up to 12 months unless you request its deletion sooner. If you become a member, your information will be retained throughout your membership.

After your membership ends, your personal information will normally be retained for up to six years to allow us to respond to any future legal or insurance-related claims. Once this retention period expires, your information will either be securely deleted or permanently anonymised.

4.1 Your Data Protection Rights

Under UK GDPR, you have the right to:

Be informed about how your personal information is used.
Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Restrict how your data is processed in certain circumstances.
Receive a copy of your data in a portable format.
Object to certain processing activities, including direct marketing.
Object to decisions based solely on automated processing or profiling.

If we refuse a request, we will explain the reason where legally permitted. If a personal data breach occurs that is likely to affect your rights and freedoms, we will notify you in accordance with legal requirements.

5. Making a Complaint

If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Further information is available on the ICO website.

6. Changes to This Privacy Notice

Ultimate Fight Fitness may amend this Privacy Notice from time to time to reflect changes in legislation, guidance, or our business practices. We encourage you to review this page periodically to stay informed about how we protect your personal information.

7. Contact Us

If you have any questions about this Privacy Notice or the way we process your personal information, please contact us:

Email: info@ultimatefightfitness.co.uk
Or write to: Ultimate Fight Fitness, Unit 7, Twyford Road, Bishop Stortford CM23 3LJ